Privacy Policy
Last updated: 28/07/2025
At Profix Auto Services Limited (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website, booking services, or contacting us, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following personal information when you:
- Visit our website
- Make an enquiry or booking
- Drop off or pick up your vehicle
- Sign up for emails or offers
This may include:
- Your name
- Contact information (phone number, email address)
- Vehicle details (make, model, rego)
- Address (for mobile or pick-up services, if applicable)
- Billing or payment details (if required)
- Any other information you choose to share with us
2. How We Use Your Information
We use your information to:
- Provide automotive services and respond to enquiries
- Send service reminders, booking confirmations, or updates
- Process payments or issue invoices
- Comply with legal obligations
- Improve our customer service and website experience
We do not use your information for any unrelated marketing or sell it to third parties.
3. Storage and Security
We take reasonable steps to keep your personal information safe and secure. This includes:
- Password-protected systems
- Secure workshop records
- Limiting access to personal data to authorised staff only
If information is stored digitally (e.g., through our website or booking system), we ensure it’s protected using up-to-date encryption and security tools.
4. Sharing Information
We only share your information when:
- It’s necessary to complete your service (e.g., ordering parts)
- You have given consent
- We are required to do so by law (e.g., in the case of a legal investigation)
We may also use trusted third-party services (like booking or invoicing platforms) who process your data securely on our behalf.
5. Accessing or Correcting Your Information
You have the right to:
- Request access to your personal information
- Ask us to correct or delete information if it’s inaccurate
To make a request, email us at office@profixauto.co.nz. We will respond within 20 working days, as required under the Privacy Act 2020.
6. Cookies and Website Tracking
Our website may use cookies or tracking tools to enhance your browsing experience. This helps us understand visitor behaviour and improve the site.
You can disable cookies in your browser settings, though some features of the site may not function properly.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, contact us:
Profix Auto Services Limited
Email: office@profixauto.co.nz
Phone: 07 222 3668
Address: 80 High Street, Frankton, Hamilton